In short: We use cookies to keep you logged in, remember your preferences, and understand how the platform is used. We don't use cookies for advertising. You can control non-essential cookies at any time.
Cookies are small text files stored on your device when you visit a website or use a web application. They are widely used to make sites work efficiently and to provide information to site owners.
We also use similar technologies such as local storage and session storage which work in the same way as cookies. This policy covers all of these.
Sales Hub Cloud uses cookies for three purposes:
These are strictly necessary for the platform to function. Without them you cannot log in, navigate the application, or use core features. These cannot be disabled.
These remember your preferences (such as your last viewed page, table column settings, or display preferences) to improve your experience. You can disable these but some features may not work as expected.
These help us understand how the platform is used — which features are popular, where users encounter problems, and how we can improve. Data is aggregated and anonymised. You can opt out.
| Cookie name | Type | Purpose | Duration |
|---|---|---|---|
shc_session |
Essential | Maintains your authenticated session so you stay logged in | Session / 7 days |
shc_csrf |
Essential | CSRF protection token to prevent cross-site request forgery attacks | Session |
shc_org |
Essential | Identifies your current organisation context for data isolation | Session |
shc_prefs |
Functional | Stores your UI preferences (sidebar state, table columns, theme) | 90 days |
shc_last_view |
Functional | Remembers the last pipeline view or page you were on | 30 days |
shc_analytics |
Analytics | Anonymised feature usage tracking to help us improve the platform | 12 months |
Some pages on our marketing website (saleshubcloud.co.uk) may load third-party content such as embedded booking calendars. These third parties may set their own cookies, which are governed by their own privacy policies. We do not control these cookies.
We do not use third-party advertising cookies or tracking pixels on our marketing site.
You can control and delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging into Sales Hub Cloud. Guidance for popular browsers:
You can opt out of anonymised analytics tracking at any time via your account settings under Privacy & Data, or by contacting us at [email protected].
We may update this Cookie Policy from time to time. We will notify you of significant changes by posting a notice on our website or within the platform. The "last updated" date at the top of this page will reflect any changes.
If you have any questions about how we use cookies: